COVID-19:
a. There might be a delay in delivering your orders based on guidelines from local authorities for COVID-19. Refunds/Cancellations are not allowed on order placed during COVID-19 i.e. Orders placed on or after March 25, 2020.

b. If the order is not delivered due to lock down/unavailability of product on selected date, the order will be delivered once the lock down is over or the product is available in the city.

c. Products may be substituted based on availability.

d. Flowers are not available for delivery, flowers order placed during lockdown will be delivered once the flower supply is resumed in the delivery city.

e. Limited Service available during COVID-19 pandemic. 

1. Cancellation

• Any cancellations to the order shall be made before 48 hours of the actual time of delivery to claim refund of the paid amount. No refund shall be made once the 48 hour delivery window starts. Order cancellation charges are 10% or Rs. 200 whichever is higher, if order is cancelled before 48 hours of the delivery. 
• In case the delivery address is on the outskirts of the main city, or the delivery address is far from the city center, then our delivery partners may need extra delivery charges to deliver such orders on time. Our Operations team will get in touch with such customers through email and request for the delivery charges. If such customers refuse to pay the delivery charges, then refund of the order may not be possible due to perishable nature of the fresh flowers. However, in some case, refund may be initiated as per our standard Cancellation Policy- Order cancellation charges will be 10% or Rs. 200 whichever is higher.
• Gift certificate provided as part of cancellation or refund has validity of one year from the date of issue and has no cash value. 

2. Cancellation of order shall be made with mail with Subject: " Cancellation Request" and sent to wecare@bloomsvilla.com

Mail shall contain following details:-

a. Order ID:
b. Cancellation Reason:
c. Refund Account Details:

3. Cancellation shall be initiated after formal order cancellation request is received at support@bloomsvilla.com

4. Refund shall be made under following conditions:

a. Order was cancelled.
b. Order was not delivered to the recipient.( This does not include the case for unfounded recipient )
c. If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a partial refund in the form of store credit or the product will be replaced.

d. Since flowers are perishable products, return or exchange will not be possible.

5. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer. 

6. Store credit provided as part of cancellation or refund doesn't have any cash value.

7. Any discounted or exempted amount can not be claimed for refund.

8. Any extra amount credited to Bloomsvilla's account may be considered for order enhancement but will not be refundable.

9. Refunds are processed to your payment method within 15-20 working days.

10. In all matters concerning Cancellation and Refund Bloomsvilla shall have the deciding hand.

11. Bloomsvilla may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

12. If you have any questions/comments about our Cancellation And Refund Policy, please email us at wecare@bloomsvilla.com